Welcome to Balgium Pakistan! We strive to provide you with high-quality clothing and exceptional customer service. To ensure your satisfaction with every purchase, we have crafted this comprehensive Return Policy. Please read through the following information carefully to understand our policies regarding returns, exchanges, refunds, and related procedures.

1. Eligibility for Returns

We want you to love what you ordered from Balgium Pakistan. If for any reason you are not entirely satisfied with your purchase, you may be eligible to return it subject to the following conditions:
– The item(s) must be returned within 30 days of the delivery date.
– The item(s) must be unworn, unwashed, and in their original condition with tags attached.
– Personalized or customized items cannot be returned unless they are defective or damaged upon receipt.

2. Initiation of Return

To initiate a return, please follow these steps:
– Contact our customer service team within 30 days of receiving your order to request a Return Authorization (RA) number.
– Pack the item(s) securely in the original packaging or a suitable alternative.
– Include the original packing slip or a note with your name, order number, and RA number.

3. Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective or damaged item). We recommend using a trackable shipping service or purchasing shipping insurance for your return shipment. Balgium Pakistan is not responsible for items lost or damaged during return shipping.

4. Inspection and Processing

Once we receive your return, our team will inspect the item(s) to ensure they meet our return eligibility criteria. If approved, refunds or exchanges will be processed promptly. Please allow up to 7-10 business days for refunds to be credited back to your original payment method, excluding any shipping charges.

5. Refunds

Refunds will be issued for the original purchase price of the item(s) returned, less any applicable discounts, shipping charges, or restocking fees (if applicable). Refunds are processed in the same form of payment originally used for purchase. Please note that depending on your financial institution, it may take additional time for the refund to reflect in your account.

6. Exchanges

If you would like to exchange an item for a different size, color, or style, please indicate this when requesting your Return Authorization. Exchanges are subject to availability. If the requested exchange item is not available, a refund will be issued following the return of the original item(s).

7. Defective or Damaged Items

In the rare event that you receive a defective or damaged item, please contact us immediately upon receipt. We will replace the item at no additional cost to you or issue a full refund, including any shipping charges incurred.

8. Non-Returnable Items

Certain items are non-returnable for hygiene reasons or due to their nature. These may include:
– Undergarments, swimwear, and lingerie
– Earrings and other pierced jewelry
– Cosmetics, skincare products, and fragrances (if opened or used)

9. Return Address

Please ship your return to the following address:
Clifton, Karachi.

10. Policy Updates

Balgium Pakistan reserves the right to update or modify this Return Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our return procedures and guidelines.

Contact Us

If you have any questions or need further assistance regarding our Return Policy, please don’t hesitate to contact our customer service team. We are here to help and ensure your experience with Balgium Pakistan is positive and hassle-free.

Thank you for choosing Balgium Pakistan. We appreciate your business!